Protecting the privacy of information about our customers, business partners and employees has always been an important part of how we at OutworX Group do business. This Privacy Policy and Disclaimer (“Privacy Policy”) explains how we manage customers’ information in compliance with applicable legislation. Please check this page periodically for updates, as this Privacy Policy may be revised from time to time. 

Whenever this Privacy Policy refers to “we”, “our” and “us”, this shall mean the particular OutworX Group company (“Company”) that is managing your data; and “Website” refers to respective websites associated with each Company.  This online Privacy Policy applies only to information collected through this Website, and in email or other electronic messages between you and this Website.  This Privacy Policy does not apply to information collected offline, or through any other means, including any third-party websites. 

We invite you to read this Privacy Policy carefully.  When you access our Website or otherwise provide us with your personal information, you give us your consent to process and use your personal information in accordance with the terms of this Privacy Policy.  If the practices described in this Privacy Policy are not acceptable to you, you should not provide Company with information about yourself.   


As described below, we do not collect personal information from visitors to our Website, except for information you intentionally provide in order to do business with us through the Website. We take steps to secure from misappropriation the information that you do provide and carefully control data gathering so that information collected to assist in improving customer experience on the Website is not identified with individual users. 


We use industry-standard practices to protect personal information from loss, misuse, alteration, destruction, or unauthorized access. These practices include a combination of technical, operational, and managerial controls. Security mechanisms in place include, but are not limited to, firewalls, network monitoring and encryption to protect transmissions of sensitive information. 

While we use commercially reasonable means to protect your Data, we cannot guarantee its absolute security, as no security system is fail-safe. Customers, business partners, and employees should protect the confidentiality of information such as an account number, Social Security number, email address, and password. Furthermore, customers, business partners and employees should be aware of “phishing” attempts to steal personal information. We will not at any time initiate a request for your account password, Social Security number, or bank information via email. 


Personal Information.  We only collect personal information (“Data”) you voluntarily provide to us, which is necessary to conduct business with us. The type of information collected will depend on the business relationship with us. Examples of information collected include: 

  • Identification information (e.g., name, Tax ID or Social Security number) 
  • Contact details (mailing, shipping or service address, email address, phone number) 
  • Usage data gathered from the meter 
  • Job title/position in your company and information related to your company, if you are acting in a professional context 
  • Payment information, including credit and/or debit card account numbers and any associated information (such as cardholder names, expiration dates, and services codes), if you order any products or services online 
  • Record or correspondence with you or your company  


At any time, you may withdraw your consent or object to processing your information by contacting us  However, doing so may limit our ability to provide you with the services or options which you have requested.  

We retain Data for as long as necessary to (a) fulfill the purposes described in this Privacy policy, and (b) satisfy our legal or contractual obligations.  In addition, we may keep Data as needed to resolve disputes and/or enforce our agreements.  You may, however, request that we delete your Data by contacting us at and we will delete such Data to the extent required by law.   

Non-Personally Identifiable Information.  We may also collect certain non-personally identifiable information (which does not reveal your specific identity or does not directly relate to an identifiable individual) by automatic means, including cookies and other tracking methods.  Unless you have cookies “turned off” on your computer, when you visit our Website your computer may create a cookie that is stored in its temporary memory. These cookies may be deleted after you close your browser, and this information does not identify you personally. Our servers are able to automatically collect data from temporary cookies that tell us certain information about your visit during that session. Examples of information collected may include: 

  • the date and time you access our site; 
  • the pages you visit; 
  • the type of browser and operating system used to access our site; 
  • the address of the referring website, if you arrived at this Website from another website; and 
  • the Internet domain (.com, .edu, .gov, etc.) and IP address from which you access our site (an IP address is a number that is automatically assigned to your computer whenever you are on the Internet). 

This information is collected so we can compile and analyze usage data to help us make the Website more useful to visitors. Because we do not collect personally identifiable information (PII) about your online activities over time, our websites do not currently recognize “do not track” signals transmitted from web browsers, and we do not alter any of our data collection and use practices upon receipt of such a signal. 

We also use cookies for some online forms to retain information typed into the forms for your convenience, saving you from having to retype it the next time you return to this Website.  

By accepting this Privacy Policy and continuing to browse this Website you agree to our use of cookies.  You can always delete or disable cookies in your Internet browser settings. You do not have to have cookies turned on to use the Website.   If you disable cookies, you may still visit our Website, although your ability to use some areas of the Website might be limited. 


In addition to the purposes and uses described in this Privacy Policy, we use your Data to administer accounts, enhance customer service, and manage prospect relationships, as follows: 

  • Identify you when you visit our Website 
  • Process orders and deliver products and services (including notification of weather events) 
  • Generate billing statements 
  • Offer programs and services that may help lower energy usage 
  • Support and improve our services and operations  
  • Provide safe and reliable services 
  • Research 
  • Marketing 


We do not sell or share information that identifies you individually or makes it possible for other parties to contact you directly without your consent, except as disclosed in this Privacy Policy.   

We may share Data within OutworX Group, with our service providers and trusted business partners for billing, remittance, research, customer service, technical support, marketing, and related business purposes.   

In accordance with state law, we will not release Data to third parties unless you specifically authorize in advance the release of such information in writing or the information is reasonably required 

  • to comply with applicable laws or valid legal processes;  
  • to protect our rights and enforce our policies and agreements (including for account collection or credit analysis activities); or 
  • to provide safe and reliable service, and to protect your safety and the safety of others 


We may periodically use third parties, including advertisers, to serve advertisements or provide services on our Websites. These third parties may collect information, potentially including personal information, about your activities over time and across different websites when you use our site. 

Those third parties may also provide us with data collection, reporting, ad response measurement, analytical information, and assist with the delivery of relevant marketing messages and advertisements. We may use such third parties to assist in presenting relevant advertising or information to you when you visit third-party sites, or when you use a mobile device. 


Messages sent via electronic mail (email) to email addresses listed on this Website should not be considered a secure means to send personal information. Information transmitted to us via email is not secure and will not be treated as confidential. 

You may choose to provide us with your email address for the purpose of allowing us to send newsletters, offers, and other promotional material to you, as well as targeted offers from third parties.  The email address you give to us is stored in a secure database and will not be sold to any entity outside of OutworX Group. However, it may be used for promotional or research purposes. The opportunity to opt out from these communications by following the unsubscribe instructions will be provided for any such communication sent by us. 

We may use feedback or input provided by visitors to this Website for any purpose without compensating the contributor. 


We do not warrant the accuracy, completeness, timeliness, noninfringement, merchantability, suitability, or fitness for a particular purpose of the information and materials made available through this Website. 

To the maximum extent permitted by applicable law, in no event shall we be liable for any special, indirect, incidental, or consequential damages whatsoever arising out of or resulting from (i) the use of, or inability to use, data, documents or information made available on this Website or other websites linked to this site, or (ii) content errors, omissions or infringing material, including without limitation lost profits, damages for loss of goodwill, work stoppage, computer failure or malfunction or any and all other damages or losses, even if we are advised of the possibility thereof and regardless of the legal or equitable theory (contract, tort or otherwise) upon which the claim is based.   

Our Website may contain links to other websites that are operated or owned by third parties. These linked websites have their own privacy policies and we do not accept any responsibility or liability for these policies.   

We may make improvements and/or changes to any product(s) or service(s) described on this Website at any time. We do not guarantee that any product or service described on this Website will be continuously available. The information on this Website is periodically updated. 

The documents and related graphics published on this Website could include typographical errors or technical inaccuracies. 


We reserve the right to revoke any or all access and use authorizations granted to site visitors. 


You may limit and control the information provided to us in a number of ways:  

You may withdraw your consent or object to data processing at any time by contacting us at Note that your withdrawal of consent will not be applied retroactively and will affect only information collected or processed after you notify us of your withdrawal. 

You may request us to delete your information by contacting us at 

If you do not want to receive marketing communications from us, please contact us at  If you opt out from receiving marketing communications from us, your Data will not be used for marketing but may still be used for the other purposes described in this Privacy Policy.  

If you subscribed to a particular email newsletter or other communication, you should follow the instructions in the email or on a related website to unsubscribe.  

To disable the cookie feature on your browser, follow the links below: 

Cookie settings in Internet Explorer 

Cookie settings in Firefox 

Cookie settings in Chrome 

Cookie settings in Safari  


This site is owned and operated by OutworX Group. Please direct any questions, feedback, or requests in connection with the practices of this Website or this Privacy Policy to   

When contacting us, please include your first and last name, the name of the website or entity that collected your information, and a contact number or email address where you agree to be reached. Please do not include your credit card or other sensitive information in your emails to us.  

Last revision: August 2022